Our Policies.
We understand that enforcing policies isn’t always the most pleasant task, but it’s important to us that our team members feel their time is valued and respected—just as we value the time of our guests. These measures help us maintain a positive experience for everyone and support the continued success of our small business.
1
All Appointments Require a Valid Credit Card on File
Credit cards are stored securely in our system and will not be charged unless a violation of the policies listed below occurs.
2
Cancellations and Re-Schedules
A minimum of a 48-hour notice is required for all cancellations and re-scheduled appointments. Cancellations and re-schedules made in less than 48 hours will be subject to a 50% fee of the appointed service.
3
No-Show, No-Calls
All no-show/no-calls are subject to a 100% charge of the appointed service and risk of no future re-scheduling.
4
Re-Do/Refunds
While it would make us sad to hear you're unhappy with your service in any way, we must be notified within 7 days of the appointment. Refunds will only be assessed on a case-by-case basis and not until the original stylist has had the opportunity to make things right. You reserve the right to seek service corrections with a different stylist, however, additional fees may apply.